If you need document translation services, you need to hire a reputable translation agency. Following the demand of translation services, there are so many agencies that have come up. There have been several complains from clients about dealing with incompetent translation services agency. Here are factors to consider when choosing a translation services agency.
What is the specialty of the agency you have settled for? If it is a legal document, go for an agency that does translation for such kind of documents.
When does the translation agency operate? It is advisable to go for an agency that works 24/7, especially if you operate on a different time zone from the agency. Also, the agency should have a good customer care that you can get in touch with in case you want to make an inquiry.
Are there other clients that the translation agency has provided its services to in the past? Unless a company is new or they offer bad services, they should have a reference list. Schedule some time and call some of the clients the agency has worked with in the past, you can ask them questions such as if the document was translated on time, if they liked the quality of the work, the customer service and the pricing. If the agency delivers quality services, you will get a positive response.
Another way of knowing of the translation agency has a good reputation is through checking its reviews online. Go for a translation agency with several positive reviews on different platforms online.
If you need documents that contain very sensitive and personal information translated, it is important to ask the agency if they staff at the company will sign a nondisclosure agreement. This ensures that your personal information does not leak to unauthorized parties.
It is important to also check the duration of time the translation agency has been in-existence. The longer the duration of time the translation agency has been running, the better. Such a company will have diverse knowledge in the field. Also, check the academic qualifications and experience of the translators at the agency.
When choosing a translation agency, ensure the agency you have settled for has been licensed. Get a copy of the license from the agency and verify its authentic. It is important to go for an agency that is accredited.
How much does the agency charge for translation services? Some agencies charge more for their translation services as compared to others. It is advisable to get price estimates from different agencies to see the average price. However, don’t go for an incompetent agency just because they are the cheapest in the market.